Booking & Cancellation FAQ
1. How can I book a tour with UT Kashmir Tour & Travels?
You can book your tour by contacting us through our website, phone, email, or WhatsApp. Once your travel requirements are confirmed, our team will assist you with the booking process and payment details.
2. Is an advance payment required?
Yes. An advance payment is required to confirm your booking. The remaining balance can be paid as per the agreed payment schedule before or during your trip.
3. What payment methods do you accept?
We accept online bank transfers, UPI, and other secure digital payment methods. Our team will provide the available payment options at the time of booking.
4. Can I customize my tour package?
Absolutely. We specialize in customized tour packages based on your budget, travel dates, group size, and personal preferences.
5. Will I receive a booking confirmation?
Yes. After your payment is received and your booking is confirmed, we will send you a confirmation via email or WhatsApp along with your itinerary and travel details.
6. What is your cancellation policy?
Cancellation requests must be submitted through our official communication channels. Refund eligibility depends on the cancellation date and the policies of hotels, transport providers, and other service partners. Applicable cancellation charges may apply.
7. Can I modify my booking after confirmation?
Yes. Changes such as travel dates, hotels, or itinerary can be requested. All modifications are subject to availability and may involve additional charges.
8. What happens if my tour is cancelled due to bad weather or unforeseen circumstances?
In situations such as severe weather, road closures, or government restrictions, we will make every effort to reschedule your tour or offer suitable alternatives. Any refunds will be subject to the policies of our service providers.
9. Are refunds available?
Eligible refunds will be processed after deducting applicable cancellation charges and any non-refundable expenses incurred. Refunds are typically issued through the original payment method.
10. What documents should I carry during my trip?
Please carry a valid government-issued photo ID (such as Aadhaar Card, Passport, or Driving Licence) along with your booking confirmation. Additional documents may be required for certain destinations or activities.
11. Can I book hotels, houseboats, or transportation separately?
Yes. We offer individual booking services for hotels, houseboats, private cabs, airport transfers, and sightseeing even if you do not book a complete tour package.
12. How can I contact customer support?
Our team is available to assist you before, during, and after your trip.
Email: info@utkashmir.com
Phone: +91 88995 56411
Office Address: 2nd Floor, MAG Complex, Nai Sarak Rd, Opp. Kral Khud Police Station, Barbar Shah, Habba Kadal, Srinagar, Jammu and Kashmir – 190001, India.